ERADESK

LRS | ERADESK is an easy-to-use cloud based IT Helpdesk Management System that can be deployed from small to large businesses. A range of self-service and automated functions assist to prioritize and focus IT tickets efficiently, resolve issues faster, and ensure end user satisfaction.

FEATURES & BENEFITS






HELPDESK

ANYTIME, ANYWHERE, ANY DEVICE


The ATAWAD concept represents perfectly how technology and the way we work are evolving. Being continuously connected is becoming just as important as the work we deliver. Whether you are at home, in a meeting or in transports, you need to collaborate and get in touch with people using the device you have on hand : smartphone, tablets or computers.


Desktop Mobiles

ERADESK – TICKET MANAGEMENT PROCESS



ITIL BASED MODULES


  •   Dashboard
  •   Incident Management
  •   Service Request
  •   Change Management
  •   Problem Management
  •   Preventive Maintenance
  •   CDMB
  •   Knowladge Base
  •   Support Team
  •   Vendor Management
  •   Reports
  •   Challan Maintenance
  •   RMA Request

LIVE SLA TRACKING

ALERTS & NOTIFICATIONS

Strategic Partners

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