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Business Critical System


Every day, around the clock,including holidays

Onsite response objective of 2 hours, dedicated resident resource

Typically used for business-critical systems, high-end machines


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HA Secure Critical System


Every day, around the clock,including holidays

Onsite response objective of 4 hours, Dedicated field resource

Typically used for business-critical systems, high-end machines configured in high availability


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Moderate Critical System


8 a.m. to 5 p.m. Monday through Friday (excluding holidays)

Onsite response objective of 8 hours, Covering all Metro cities

Typically used for low-end/EOSL machines, or less critical systems


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Less Critical System


8 a.m. to 5 p.m. Monday through Friday (excluding holidays)

Onsite response objective is to respond onsite before 5 p.m. the next business day (except NE, J&K, Islands)

LRS usually arrives next business day with problem diagnosed, parts onsite



Operation Support

User Support

Operation Management

Configuration Management

Application Support

Application Monitoring

Production Support

SLA Management

Maintenance Support

Client Support

Regulatory

Configuration Maintenance

Corrective Maintenance

Preventive Maintenance

Upgrades & Migration

Permormance Enhancement

SLA Management


Support Process


Resource Functions


Call Logging Form

Call our Support Center at 1800-120-2454 or email at support@lrsservices.in with below mentioned details.



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