Support

Business Critical System

Every day, around the clock,including holidays Onsite response objective of 2 hours, dedicated resident resource Typically used for business-critical systems, high-end machines

HA Secure Critical System

Every day, around the clock,including holidays Onsite response objective of 4 hours, Dedicated field resource Typically used for business-critical systems, high-end machines configured in high availability

Moderate Critical System

8 a.m. to 5 p.m. Monday through Friday (excluding holidays) Onsite response objective of 8 hours, Covering all Metro cities Typically used for low-end/EOSL machines, or less critical systems

Less Critical System

8 a.m. to 5 p.m. Monday through Friday (excluding holidays) Onsite response objective is to respond onsite before 5 p.m. the next business day (except NE, J&K, Islands) LRS usually arrives next business day with problem diagnosed, parts onsite